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    crash with macro and user actor

    Troubleshooting and Bug Reports
    crash macro user actor
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    • Pascal
      Pascal last edited by Woland

      Hi,

      I am on windows10 with GTX 1060 and Isadora 2.6.1. I am using Isadora since a lot of years and now, I can't create a macro or user actor....Isadora crash systematically when I open a new macro or user actor.... ???????????....any ideas 

      Pascal 

      systematically
      when

      http://lematrice.over-blog.com/

      Woland 1 Reply Last reply Reply Quote 0
      • Pascal
        Pascal last edited by

        Same problem with my olds user actor.....I can't work

        http://lematrice.over-blog.com/

        1 Reply Last reply Reply Quote 0
        • DusX
          DusX Tech Staff last edited by

          Do you have an error if you open an empty patch and add a new user actor to it?
          Or are you errors related to opening existing useractors in 2.6.1?

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
          • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

          1 Reply Last reply Reply Quote 0
          • Pascal
            Pascal last edited by

            hello Dusx,

            ....the both with user actor and macro in an empty patch and add a new - and with the existing user actors.

            http://lematrice.over-blog.com/

            1 Reply Last reply Reply Quote 0
            • Pascal
              Pascal last edited by

              I have delete the preference, same crash. I have reinstall Isadora, same crash.

              So I have send a bug report after a crash.

              http://lematrice.over-blog.com/

              1 Reply Last reply Reply Quote 0
              • Pascal
                Pascal last edited by

                7861f9ce-ec94-4452-baa0-0ee1a2bcad0e.zip

                http://lematrice.over-blog.com/

                1 Reply Last reply Reply Quote 0
                • Pascal
                  Pascal last edited by

                  RESOLVE....and for all the MSI computer user : when I double click with a finger on the touchpad to open the actor user, it crash.....but when I double click on the button (like a mouse), it work.....just crazy.....

                  http://lematrice.over-blog.com/

                  1 Reply Last reply Reply Quote 0
                  • Woland
                    Woland Tech Staff @Pascal last edited by

                    @pascal

                    Thanks for the reproduction steps! I always turn the tap to click off because it always does me more harm than good. I never would have caught this.

                    @DusX 

                    Do we already have a ticket for this? Interesting that it would give different behavior based on what clicked.

                    Best wishes,

                    Woland

                    TroikaTronix Technical Support
                    New Support Ticket: https://support.troikatronix.com/support/tickets/new
                    Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                    Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                    Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                    | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                    DusX 1 Reply Last reply Reply Quote 0
                    • DusX
                      DusX Tech Staff @Woland last edited by

                      @woland

                      Unsure, memory is failing me here. 
                      Please create one, and assign it to me. I recently gained access to a new touchscreen PC that may allow me to reproduce this.

                      Troikatronix Technical Support

                      • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                      • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                      • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

                      Pascal 1 Reply Last reply Reply Quote 0
                      • Pascal
                        Pascal @DusX last edited by

                        @dusx


                        isadora" class="redactor-linkify-object">https://vimeo.com/263482488">i... crash from Mr" class="redactor-linkify-object">https://vimeo.com/user7901471"... U. on Vimeo.

                        Hi,

                        Here is an exemple of the crash....sorry for my poor English

                        best

                        Pascal

                        http://lematrice.over-blog.com/

                        1 Reply Last reply Reply Quote 0
                        • Woland
                          Woland Tech Staff last edited by

                          @pascal said:

                          Mr" class="redactor-linkify-object">https://vimeo.com/user7901471"...

                           Thanks Pascal!

                          @DusX 


                          I just added these links to the ticket.

                          Best wishes,

                          Woland

                          TroikaTronix Technical Support
                          New Support Ticket: https://support.troikatronix.com/support/tickets/new
                          Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                          Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                          Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                          | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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